REFUND POLICY
Refund Policy – Physical Products
Last updated: JANUARY 2026
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Thank you for purchasing from Old Bones Fabrications Ltd, operated by Steve and Lisa Jones.
We take great care in the quality of our products and want you to be fully satisfied with your purchase. Please read our refund policy below.
1. Returns
You have 30 calendar days from the date of purchase to request a return.
To be eligible for a return:
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The item must be unused and in the same condition as received
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The item must be returned in original packaging
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Proof of purchase may be required
Returns requested after 30 days cannot be accepted.
2. Non-Returnable Items
We do not accept returns for:
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Items that have been used, fitted, or installed
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Items returned in a damaged or altered condition
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Custom-made or bespoke products (unless faulty)
3. Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:
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Your order number
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A description of the issue
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Clear photos of the damage
We will assess the issue and offer a repair, replacement, or refund where appropriate.
4. Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Your refund will be issued to the original payment method
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Credit card refunds typically take 5–10 business days to appear, depending on your bank
Shipping costs are non-refundable, unless the item is faulty or incorrect.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a tracked service, as we cannot be responsible for items lost in transit
6. Contact Us
If you have any questions about returns or refunds, please contact us: